CleanMitra Privacy Policy

Effective Date: June 20, 2026

At CleanMitra, your privacy matters to us. We are committed to protecting your personal information and providing a safe, transparent, and trustworthy experience whenever you use our comprehensive home care, maintenance, and facility management platform. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure across all our core service verticals, including:

Premium Painting & Design (Interior/exterior painting, custom texture finishes, and layout design)
Structural Wall Care (Waterproofing, wall repair, seepage control, and dampness treatment)
Specialized Deep Cleaning (Residences, corporate offices, upholstery shampooing, and post-construction cleanup)
Luxury Specialty Services (Delicate crystal chandelier cleaning, restoration, and assembly)
On-Demand House Help (Daily household chores, laundry, kitchen/bathroom upkeep, and instant 15-minute deployments)
Technical Repairs & Maintenance (AC servicing, plumbing, electrical wiring, custom carpentry, and appliance repair)

1. Information We Collect

We only collect information that helps us provide you with smooth, secure, and reliable services. This may include:

1.1 Personal Information

Name
Phone number
Email address
Physical address or specific service location
Booking and billing details

1.2 Service-Related Information

Type of service booked (e.g., specific repair, painting layout specs, or dynamic cleaning requests)
Preferred date, time, and structural access instructions
Property data entered into our interactive cost calculators (such as BHK size or square footage)
Before-and-after photos, structural diagrams, or blueprints you provide to help us assess your requirements (optional)

1.3 Automatic Data

When you visit our website, we may collect:

Device information and IP address
Browser type and operating system
Pages visited and user journey maps
Cookies and web performance metrics to eliminate render-blocking requests and optimize site speeds

We never collect any unnecessary or sensitive personal data.

2. How We Use Your Information

CleanMitra uses your information to:

Confirm, schedule, and manage your property bookings
Dispatch appropriate specialists, technicians, or 15-minute emergency house help to your location
Generate accurate pricing estimations through our calculation tools
Send service updates, booking confirmations, or automated reminders
Improve our website functionality, operational workflows, and customer support experience
Process payments securely through authorized payment gateways
Respond to your queries, feedback, or custom corporate Annual Maintenance Contract (AMC) requests
Share seasonal promotional offers or expert property care tips (only if you explicitly opt-in)

We do not sell, rent, or misuse your personal data in any way.

3. Sharing Your Information

We may share your data only with:

Verified CleanMitra field professionals, background-checked technicians, and house helpers who require specific service details to complete their jobs at your property.
Trusted payment processing partners to ensure secure, encrypted financial transactions.
Automated communication and service tools used for reminders, operational tracking, or emergency dispatches (WhatsApp, SMS, and Email integrations).

These partners are bound by strict contractual confidentiality agreements and follow rigorous privacy and security guidelines. We never share your information with third parties for marketing or advertising purposes.

4. Data Security

Your information is protected with robust physical and digital security measures. We utilize secure servers, encrypted communication channels (SSL/TLS protocols), automated data management scripts, and restricted internal access controls to ensure your service records and personal details remain safe from unauthorized exposure.

5. Cookies & Tracking

Our website uses tracking cookies and scripts to:

Improve site performance and diagnose core web vital issues
Remember your preferences and service selections (like your localized city choices)
Provide a smoother, faster online browsing experience

You can choose to disable cookies at any time through your individual browser settings; however, doing so may impact certain automated booking functionalities on our platform.

6. Your Rights

You maintain full control over your information. You have the right to:

Request a complete copy of the personal data we store regarding your profile
Ask us to update, correct, or modify your contact or service location details
Ask us to permanently delete your data from our active service networks
Opt out of promotional communications and email newsletters at any point

To exercise any of these rights, simply contact our support team, and we will process your request promptly.

7. Third-Party Links

Our website may contain links to external web properties (such as payment processing interfaces, map configurations, or social media pages). We do not operate these external spaces and are not responsible for their independent privacy practices. We highly recommend reviewing their privacy policies separately when leaving our domain.

8. Children’s Privacy

CleanMitra’s platforms and services are designed for adult property owners and are not intended for children under the age of 13. We do not knowingly collect, track, or manage data from minors.

9. Changes to This Policy

We may update our Privacy Policy from time to time to reflect adjustments in service features, automated tools, or regulatory standards. Whenever an update occurs, we will refresh the modified policy directly on this page and revise the effective date at the top.

10. Contact Us

If you have any questions, complaints, or feedback regarding this Privacy Policy, your personal data, or our information safety protocols, please feel free to reach out to us:

Company Name: CleanMitra
Phone: +91 9022357532
Email: info@cleanmitra.com
Website: www.cleanmitra.com
Primary Corporate Location: Orchard Road Mall, Room 169, Goregaon (East), Mumbai, India